Avire - Helpdesk

Your documents 3

• How to create a user
• How to limit the buildings certain users can see
• UK Customer Service Processes

Memcom 11

• Programming Memcom on site:
• Where can it be installed?
• How many Memcom+ units can you install on the same phone line?
• How do you program the Memcom+?
• Is Memcom+ compliant to EN81-28?

View all 11

Detectors 17

• Are light curtain cables supplied by Avire halogen free?
• What is the IP rating of Pana40+ Detectors?
• Where can I find the power consumption details of our detectors?
• What is the best replacement for A136?
• Do we have any detector products that are SIL2 rated?

View all 17

Displays 6

• Are displays IP rated? What is the rating?
• Does the ATOM support sizes that are not listed in the datasheet?
• How do I setup audio on an IS2LX display?
• If a customer asks for a stand alone Voice Annunciator, what product is best?
• Where can I find the power consumption details for Displays products

View all 6

DCP 10

• How do I connect the audio units in the car or pit?
• Is the DCP compliant to EN81-28:2018?
• What are the benefits over using GSM rather than a landline?
• How do I program a Location Message and/or a Guidance Message?
• What is a DAU and where is it installed?

View all 10

General 10

• What is DTMF?
• What does GSM mean?
• What is the difference between GSM and GPRS?
• What is PSTN?
• What is a gateway?

View all 10

Memcom 16

• Memcom to Avire Hub Connection Issue Fix
• Memcom Software Troubleshooting Guide
• What should I do if Memcom is not dialling out?
• The Memcom keeps dialling out when the alarm button is wired to terminals 9 and 15 on the Memcom. What should I do?
• Why is the alarm button not working?

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DCP 15

• DCP - Update firmware by SMS (All Firmware Versions)
• DCP / HUB - Event Limit Reached (Connection limit Reached (100/24h))
• DCP / HUB - DCP not responding either by SMS or on the hub
• 4G DCP - Force DCP to connect to 2G Network
• DCP - Perform a remote reset

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Avire Hub 3

• Hub reporting DCP device errors even when configured correctly
• Deleting a Hub Installation
• Hub - Creating a Subcompany

DAU 9

• DAU - Pictogram Features
• DAU / DCP - Resetting the Guidance message
• DAU - Connecting a Siren
• DAU/DCP - Configuring for P100 / Voice only SIM's
• DAU - Low Battery Events

View all 9

Navigation Box 6

• Navigation Box - Check learning process results
• There was a power outage and the Nav Box is no longer displaying the floor numbers or arrows. Do I need to start the learning process again?
• There is a DIP switch on the Nav Box. What do the switch positions mean?
• There is an ‘MKCAN SET’ on the PxP to ensure that the display is setup correctly on the CANbus using jumper switches. What do the switch positions mean? (PxP = PRP or PSP)
• How do I enter the on-screen display (OSD) menu to start the learning process?

View all 6

MK830 1

• MK830 - Perform a remote reset

Displays 5

• The E-Motive display is showing a blue screen and no signal. What is the cause?
• When I send a new layout to my display from the Avire Hub the display is not updating. What do I do?
• I have installed the E-Motive PRP display and the screen is working but it keeps switching off?
• I have installed an E-Motive CAR Indicator screen (C1L) and using it to display advertising, although this is installed within the lift CAR, I am not using it to display Lift Information or receive Lift signals. The screen is working OK, bu
• I have installed an E-Motive iS2 display and I have a layout with a video playing. The video plays but then stops and goes blank.

Panachrome+ 7

• The doors are not closing but there is nothing blocking them, why won’t they close?
• One of the LEDs is not working can I buy a replacement light indicator?
• I need to install Panachrome+ detectors statically. Is this possible?
• There is a delay of 50/100mm when the door is closing before the green indicator changes to red. Is there a way to have the light change instantaneously without a delay?
• What is ‘Failsafe’, How do I know if Panachrome+ conforms and can I tell if it is working?

View all 7

Panachrome 5

• I have a Dot flashing on the seven-segment display. What does this mean?
• I have installed a 2D Panachrome Controller & 3D Panachrome detectors, will this still work?
• I have installed a 3D Panachrome Controller & 2D Panachrome detectors, will this still work?
• The display on the controller is showing letters and numbers. What does this mean?
• The Panachrome Controller display is showing RX and TX flashing ‘1’. What does this mean?

Pana40+ 1

• I have a Dot flashing on the seven-segment display. What does this mean?

E-Series 2

• I have installed the E-Series detectors and applied power but there is no red LED indication shown. What does this mean?
• When the E-Series detector is triggered, the doors continue to close when they should re-open. What is causing this?

Monitoring 4

• How to check for EN81-28 non-compliant units
• How to force a Background Call on Memcom (Avire Hub)
• How to check for overactivity calls
• How to check for Microphone/Speaker failures