➢ Memcom Technical Alarms
There are two categories that require intervention:
1]. Missing Background Calls (EN81-28)
2]. Technical Alarms
➢ Missing Background Calls (EN81-28)
There are several reasons for the Memcom not to call in at its assigned time…
1]. The Memcom is defective
2]. The Line the Memcom is connected to is possibly faulty or has been disconnected by the Customer or Line Provider. The customer may have used the line for another purpose…E.g. Fax Machine or used the Extension Number for Internal Purposes
3]. The Telephone Line the Memcom is connected too is unable to place Out Going Calls
4]. A Prefix Number may be required to dial out [E.g. 9, 8, 7 are most popular]
5]. The contract has been taken over by another Lift Company
6]. Mains Buzzing, Static Noise & Gain of the Telephone Line can interfere with the DTMF Tones, which will interfere with Scheduled Background Calls
7]. The Memcom has not yet been programmed or programmed correctly with the Background Telephone Number or ID Number. The Correct Settings are:
• *16 03308084431**1 – Your Avire HUB Telephone Line Number, if on an Internal Telephone Line then a 9 maybe required for an Outside Line, hence *16 903308084431**1
• ID Number *21 (Refer to the Memcom Installation Guide); this is the Memcom 6-Digit Serial Number, this number has to match the Account/Record raised.
• If more than one unit is connected to Line/GSM then Network ID *28 needs to be set correctly (Refer to the Memcom Emergency Telephone Installation Guide 450 900)
E.g. Duplex Lift [Left Hand *21 123456 *28 1 & Right Hand *21 987654 *28 2]
➢ Solutions if connection via telephone is possible
1]. Once you have connected to a Memcom, using the Telephone Number on the Lift Manager Account/Record this proves the line is okay, it will answer with Location Message followed by Three Beeps, or just Three Beeps. If the line has more than one unit on the line, you will hear One Beep, then Two Beeps *N# will connect to unit required [N=1, 2, 3, 4, 5, 6, 7 or 8] [8 Max]
2]. To enter programming Mode, press * then the password (Default = 1234) followed by the # key. You should then hear 3 Beeps then silence
3]. To confirm the Background Number has been programmed Press *16#. The number will read back to you if any has been programmed E.g. 03308084431**1 Your Avire HUB Number
4]. To confirm that the correct ID Number has been programmed Press *21#. The number will read back to you if it has been programmed E.g. 123456. This is the Memcom Serial Number which should match the number on the Site Account on the HUB for
5]. If 3 & 4 are correct to your records on the Avire HUB, you can now force a Background Call by pressing *03#, you will hear the line hang up, within 30 to 60 seconds the unit will check in
6]. Check ‘Auto – Dialler Events’ on the HUB to confirm the Memcom checked in
If Connection Via Telephone is Not Possible
1. If calling the Memcom your hear a constant ringing a Site Visit is required by the Lift Engineer to correct any local problem such as:
• The Line Number dialled may be incorrect
• The Memcom may no longer be connected to the number dialled
• The Memcom could be defective
2. If calling a Memcom you hear a Network Message such as:
• The Number called is not recognised, not excepting Incoming Calls or not available;
• If you hear a Fax Machine or even a person answer
In these cases you will have to check the number dialled or contact your client to resolve the problem
Technical Alarms
The Technical Alarms are reported as follows on the ETR Software:-
• Low Battery
• Battery Load Test Failure
• Speaker/Microphone Failure
Other options & Service Options if used:-
• Mains Failure
• GSM No Signal
Most of these failures will require a Site Visit by the Engineer to investigate the failure, possibly taking spares to resolve the problem…
Note: It is possible to program the Memcom via the Telephone by following the instructions in the Memcom Emergency Telephone Installation Guide 450 900