See attached article to see process for reviewing over active calls
Possible reasons for overactivity calls
Alarm Number– Call Centre/Operators, would Flag this:
- Installation
- Programming
- Alarm Push
Technical Number
- Mains Failure
- Battery Issues (Created by Mains Failure)
Background Number
- New installation/record – DCP or Memcom may not be set up correctly (CCID/ID Digits incorrect)
- The Gain of the Telephone Line is Low (Voice Only) – Not set typically for Fax/Modem that require DTMF (Dual Tone Multiple Frequency)
- Noise on the Line, effecting the DTMF Tones (Mains Noise or Noise from Variable Frequency Drives)
- Defective Product
- Avire HUB was down
Contract has been taken over by another Lift Company & unit replaced/reprogrammed
Investigate Before Sending Engineer
- Using the Avire HUB, you can contact the unit (Observe any Communication Issues between HUB & Memcom
- With the information of Tel/Sim Number and the ID of the unit you can try contacting the unit via Telephone Handset to prove the line & connection to the unit, dial the Number, this will allow you to investigate for:
- Noise on the Line (Mains Hum or Noise from VF Drives)
- Product answering the Incoming Call & responding to DTMF
Reducing the Overactivity
- Suggest changing the Memcom Dial Attempts
*17 Dial Attempts from 999999 & change to 999922
First Four 9’s = Dial Attempts for Alarm Numbers 1 to 4 * the 2’s are for the Technical & Background Numbers
- Upgrading to Avire DCP & Avire Sim
Set the Product to send Technical & Background Communication through Data